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Artificial Intelligence

BMO Turns to Agentic AI to Resolve Card Issues

PYMNTS
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BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6), is designed for in-house use by employees and uses agentic AI to help those workers spend less time navigating systems as they assist clients who contact BMO’s Virtual Connect contact […]

The post BMO Turns to Agentic AI to Resolve Card Issues appeared first on PYMNTS.com .

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