TLDR
Ledger asked resellers in six Southeast Asian countries and Hong Kong to stop selling its hardware wallets.
The request covers Indonesia, Singapore, Thailand, the Philippines, Vietnam, Malaysia and Hong Kong.
The move follows reports of stolen crypto tied to devices bought through the reseller CryptoBilis.
Ledger says the only confirmed incidents so far are in Southeast Asia.
The company says its own systems and direct sales channel have not been compromised.
Ledger, the maker of crypto hardware wallets, has asked resellers in parts of Asia to stop selling its devices. The company is investigating reports that some of its wallets were tampered with before reaching customers.
Ledger is a Paris-based company that makes devices for storing cryptocurrency. Its wallets are sold through its own website and through third-party resellers around the world.
The new request covers sellers and distributors in Indonesia, Singapore, Thailand, the Philippines, Vietnam and Malaysia, as well as Hong Kong. Ledger asked them to suspend sales and remove the devices from store shelves.
The company shared the update in a post on X on Tuesday.
Incident Update – Oct 13th, 2026
Ledger is asking resellers and distributors in Southeast Asia and Hong Kong to suspend sales of Ledger devices while the investigation is ongoing. This includes taking products off the shelves.
Specifically the countries are: Indonesia,…
— Ledger (@Ledger) October 13, 2026
Where the Investigation Stands
Ledger said the confirmed cases remain limited to one region. “To be clear, as the investigation continues, the only confirmed incidents remain contained to Southeast Asia,” the company said.
It added that it has not verified any loss of funds tied to a device bought anywhere else. “We have not verified a drain linked to a device bought elsewhere,” Ledger said.
The company is still working to find out who altered the devices. It is also trying to determine at which point in the distribution chain the tampering took place.
“The investigation is ongoing to determine who tampered with these devices and where in the distribution chain it happened,” Ledger said.
How the Case Began
The broader halt builds on an earlier step. Ledger first asked a reseller called CryptoBilis to stop sales and shipments of its products.
The investigation became public on Oct. 9. That followed reports of stolen crypto linked to Ledger devices bought through CryptoBilis.
A hardware wallet is a small physical device that stores the private keys used to access crypto. Users rely on it to keep their funds offline and away from online threats.
If a device is altered before it reaches the buyer, an attacker may be able to access the funds stored on it. That is why reports of tampering draw close attention from users.
Since the first reports, users in other regions have also come forward. Some in Europe said they found signs of suspected tampering in devices bought from retailers.
Ledger has not confirmed any of those cases. The company has said its verified incidents remain tied to Southeast Asia.
Ledger also addressed concerns about its own operations. The company said there is no sign that its core systems were affected.
“We have no indication that Ledger’s infrastructure, systems or services or direct sales channel have been compromised,” the company said.
The sales pause in Southeast Asia and Hong Kong remains in place while the investigation continues. Ledger has not said when sales could resume.
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